Red Flag Reporting
The new report, titled "Red Flag Reporting," is designed to identify and flag members who have made more than a specified number of consecutive check-ins, as well as those with multiple edits to the points in their account. This report helps to monitor unusual activity, ensuring that any irregular patterns are quickly detected and addressed.
Red Flag Reporting can be accessed by navigating to Tools and Settings > Settings > Program Settings > Red Flag Settings tab.
Red Flag Setting Grid
The "Flag Consecutive Check-Ins" feature will include a dropdown menu displaying options for selecting consecutive check-ins, ranging from 2 to 10.
NOTE:
- Consecutive Check-Ins - A Consecutive Check-In is considered if making a second check-in before the expiration time, i.e. member checks-in time is 60 min. If a member checks-in a waits 61 minutes and checks-in before 120 minutes, it’s considered a consecutive check-in. If 121 minutes are reached, it’s no longer considered consecutive.
The "Flag Back-to-Back Check-Ins" feature identifies and flags phone numbers or geo-locations that consistently check in consecutively. For example, if an employee enters their number immediately followed by a friend's number, this feature will help detect patterns of back-to-back check-ins.
NOTE:
- Back-to-Back Check-Ins - A back-to-back check-in occurs when two accounts check in directly behind each other and do so two or more times. If done two or more times, or whatever setting is chosen, the account will be red-flagged.
The “Member Point Balance Edit” setting enables the monitoring of point updates. If a member's points are updated by an amount exceeding the threshold, the system will automatically flag that member with a red alert, indicating potential irregularities.
The "Automatically Suspend Accounts" feature will automatically deactivate any account flagged for suspicious activity or rule violations. Once an account is flagged, the system will immediately suspend it, and members will not be able to log in.
NOTE:
- Automatically suspend accounts - If toggled On, when accounts are flagged they will automatically be suspended and members will not be able to check in.
The "Flag Member Account on View Members' Page" feature will display a red flag next to the names of members who have been flagged for suspicious activity or rule violations in the member list.
In the "Manage Members" tab, you will see members with a red flag icon next to their names, indicating they have been flagged for suspicious activity. You have the option to either suspend the member or choose "Resolve Flag." Once the "Resolve Flag" action is processed, it becomes permanent, confirming the member as a legitimate customer. However, you still retain the right to manually flag them again in the future if necessary.
If you have any questions, please don't hesitate to open a support ticket, and one of our representatives will be in touch with you shortly.